Shipping + Handling

At the moment we ship to the following countries:

Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Mexico, Netherlands, Poland, Portugal, Puerto Rico, Romania, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, USA, UK.

There’s no shipping option available to my country, what can I do?

If in any case your country doesn’t show up or there’s no shipping option available, please just contact us and we will be happy to assist you.

Shipping rate to my country is to high. Is there any other way?

Although we always try to get the lowest rates, shipping bigger items outside the EU can be expensive. If you’re outside the EU contact us and we’ll give you a specific quote to your case.

How long will it take for my order to arrive after I make payment?

If all items are in stock, it can take from 2 to 7 business days. This estimated transit time may change depending on the final location of the country of destination. Customs inspections, natural accidents (earthquakes, fog, snow, storms, etc.), war, strikes, governmental decisions, etc. can also change the estimated transit time. MUD Store or MUD Cycles cannot be held responsible for this situations.

What happens if my order gets damaged or lost?

Although they are rare, we take this situations very seriously. In either case contact us as soon as possible and if the item arrives damaged please send us some detailed pictures of the box and the item(s). We apologize for any inconvenience this may have caused and will do everything we can to remedy the situation as soon as possible.

How do you ship my orders?

Your orders are always packed with extreme care to ensure they arrive in perfect conditions. In order to be quick and guarantee the best shipping rates, we work with several delivery companies.

How do I package my item for return?

Ensure that everything is well packed and protected, we cannot accept returned items that are damaged due to bad packaging.